CASE STUDIES

Let repetitive work finish in the system. Keep the decision with the team.

PressGPT turns news sources into drafts and leaves publishing to the editor. Speech Analytic scores call recordings. The virtual operator answers site questions and hands uncertain ones to a live team.

Read the three stories Talk about your own work

WHAT CHANGES IN PRACTICE

Three jobs, three clear splits.

Named customer stories are not published here without permission. The accounts below follow the product’s actual workflow.

01 / PRESSGPTNEWSROOM

The editor reads the draft, not the source feeds.

BEFORE: Agency screens, the inbox and RSS are checked separately. The same story arrives again from more than one source.
PRESSGPT: IHA, DHA, RSS and bulletins labelled in Gmail are gathered in one flow. Duplicates are removed, and the headline, summary and cover image become an editable draft.
AFTER: Low-confidence content stays in draft. The editor revises the text and signs off on publication.

02 / SPEECH ANALYTICCONTACT CENTER

Quality teams stop sampling recordings at random.

BEFORE: Quality can listen to only a small share of the day’s recordings. The same mistake is not equally visible across agents.
SPEECH ANALYTIC: Recordings are transcribed. Sentiment, intent and the scorecard use the same rules, and risky calls are flagged.
AFTER: Coaching looks at the flagged call and the agent report. Compliance issues and recurring complaints are listed separately.

03 / SANAL OPERATÖRWEBSITE

A site question does not disappear after hours.

BEFORE: The visitor leaves a product or service question in a form, or leaves the page. First contact depends on office hours.
VIRTUAL OPERATOR: The widget answers from approved pages and the knowledge base. It collects contact details and a meeting time in the chat.
AFTER: Uncertain, complaint or sales conversations are handed to a live team or WhatsApp.

WHERE THE LINE IS

The system prepares. A person decides.

All three products share the same boundary: the automated step speeds the work, while publishing, coaching and sales decisions stay with the team.

PressGPT

A draft is prepared. Low-confidence content is not published. The editor signs off.

Speech Analytic

The call is scored and flagged. The coaching decision stays with the quality team.

Virtual Operator

Answers come from approved content. Uncertain conversations go to a live team.

Named references

A customer name, logo or figure is added to this page only with publication permission.

YOUR WORKFLOW

Let’s draw the same line in your own work.

Tell us about your news sources, call recordings or site questions. We will settle which step stays with the system and which stays with your team.

Tell us about your project

GET IN TOUCH

Let’s work out where to start, together.

Tell us what you have in mind in a few sentences; you don’t need any technical detail. Our team will get back to you shortly, listen to what you need and suggest the right way forward.

iletisim@medyasyon.com