Welcoming website visitors
Answers visitors’ questions instantly, points them to the right page and guides them to a quote or contact form.
← Back to home
VIRTUAL OPERATOR Online 24/7
Day or night, no customer goes unanswered.
We set up an assistant that greets your website visitors and the customers who call you, around the clock. It answers from the information you approve, takes appointments and contact details, and passes the conversation to your team when it can’t help.
- Chat
- Voice
- Phone line
- Team handoff
Virtual Operator
Usually replies instantly
Demo conversation: answers come from the approved information on this page, and nothing you type is stored.
WHAT IT DOES
Customers don’t wait, and your team stops answering the same questions over and over.
Most customer questions are the same: Where is my parcel, how much does it cost, are you open at weekends? The virtual operator answers them for you, day and night. It uses only the information you approve; when it isn’t sure, it doesn’t guess but passes the conversation to your team. It speaks Turkish and English.
- 01
Answers you can trust
It answers from your site’s pages, FAQs and product information, and shows where each answer came from. It never says anything you haven’t approved.
- 02
Tricky cases go to your team
Complaints, complex sales requests and questions it isn’t sure about are passed to your live team or to WhatsApp.
- 03
Appointments and contact details
During the conversation it asks for the visitor’s name, contact details, what they need and a time that suits them, and sends it all to you neatly.
- 04
By text, by voice or by phone
Visitors can type or talk on your site, and if you like, the assistant also answers incoming phone calls. Its voice sounds natural and fluent.
WHERE IT HELPS
Wherever customers reach you, the assistant is there.
The same assistant can take on more than one job. We decide together where to start by looking at where you are busiest.
Your phone line
Answers calls after hours or when lines are busy, handles common questions and passes the rest to your team as notes.
Appointments and bookings
For clinics, service centers or consultancies that work by appointment, it finds a suitable time and records the booking.
Pre-sales questions
Answers questions about price, delivery and product differences, and passes ready-to-buy visitors to your sales team.
IN EVERY PROJECT
What we build in from day one so you stay in control.
Whatever job the assistant takes on, we plan these as the foundation of the setup rather than something added later.
- Answers only from information you approve
- Handoff to your team when it isn’t sure
- Greetings in Turkish and English
- A tone of voice that fits your brand
- Conversation logs and summaries
- Privacy notice and consent step
- A report of the most common questions
- Regular improvements after launch
THE PROCESS
We take every step together, transparently.
At every stage we share what we’re doing, how we’ll measure success and what comes next. No surprises.
- 01Listing your customers’ most common questions together
- 02Deciding which information the assistant uses and where it stops
- 03Setting it up on your site and phone line, then testing
- 04Reviewing conversations and improving continuously
FAQ
Frequently asked questions
What people ask about scope, integration, security and support. If your answer isn’t here, let’s talk it through in a short call.
Send us your question →How is it added to our site?
It appears on your site as a chat window where visitors can ask questions by typing or talking. It answers only from the pages and information you approve, and its tone, languages and look are set to match your site.
Can people talk to it, and does it work on the phone?
Yes. Visitors can talk to the assistant as well as type. If you like, we also connect it to your phone line so callers speak with the same assistant. We use ElevenLabs technology for a natural voice. How the phone connection is set up depends on your switchboard or phone company.
What if it gives a wrong or made-up answer?
The assistant answers only from information you approve and shows where it comes from. If it isn’t sure of an answer, it passes the conversation to your team or to WhatsApp. Important actions are never completed on their own.
When is a conversation passed to our team?
Conversations move to your team for complaints, complex sales requests, identity checks or when the assistant isn’t sure of its answer. We set these rules together at the start.
Which languages does it speak?
It speaks Turkish and English. Other languages can be added if you need them; the content has to be prepared and tested for each one.
Where do the contact details customers share go?
Contact details and requests shared in conversations can be sent to Medyasyon’s request tracking, the customer management program you use or an email address you choose. We agree at the start of the project how personal information is used.
GET IN TOUCH
Let’s work out where to start, together.
Tell us what you have in mind in a few sentences; you don’t need any technical detail. Our team will get back to you shortly, listen to what you need and suggest the right way forward.
iletisim@medyasyon.com