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LEGAL / REFUNDS

Refund and Cancellation Policy

Withdrawal, cancellation and refund terms, exceptions and process steps for PressGPT orders.

  • UPDATEDOctober 12, 2026
  • DOCUMENTRFD-07
  • STATUSIn force
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Last updated: 13 October 2026.

1. Scope

This policy applies to PressGPT packages and other digital services purchased on https://www.medyasyon.com. It should be read together with the Distance Sales Agreement and the Delivery and Shipping Conditions.

2. How to apply

Send a cancellation, withdrawal or refund request from the e-mail used at checkout to iletisim@medyasyon.com, including the order number, package name and the reason. You may also use the Withdrawal Form or call +90 530 545 57 95.

3. Withdrawal before access is granted

If digital access has not yet been delivered, the Buyer may withdraw within 14 days of purchase. After the request is verified, the paid amount is refunded through the original payment method, as a rule within 14 days. Card refunds follow the timeline of PAYTR and the issuing bank.

4. After digital delivery has started

Once login, licence or onboarding access has been sent after the Buyer ticked the immediate-performance checkbox at checkout, the statutory right of withdrawal no longer applies to that digital content. Refunds after that point are considered only if the service cannot be provided for a reason attributable to the Seller, or if mandatory consumer law requires it. This does not affect the three-month satisfaction guarantee in section 8.

5. Subscription cancellation

A request to cancel a future renewal stops subsequent automatic card charges from the next period. It does not automatically refund the period already started, unless the Seller agrees otherwise or the law requires a refund. Card-billed plans can be cancelled from the customer account. This does not affect the three-month satisfaction guarantee in section 8.

6. Defective or undelivered service

If access is not delivered within the stated period because of a cause attributable to the Seller, the Buyer may request performance or a full refund. Please allow a reasonable time for e-mail filters to be checked before opening a dispute.

7. Refund method

Approved refunds are returned to the original PAYTR payment instrument. The Seller does not charge a cargo fee; none is deducted. Bank posting times are outside the Seller’s control.

8. Three-month satisfaction guarantee

  • Scope: applies to all PressGPT plans (Local News, Thematic, Media Group), on both monthly and yearly billing.
  • When to apply: within the last 7 days of the third month of your subscription. For example, for a subscription that started on 1 November, the window is 25–31 January. Requests outside this window are not covered by the guarantee.
  • How to apply: no reason is required. Send your request with the order number from the e-mail used at checkout to iletisim@medyasyon.com, use the Withdrawal Form or call +90 530 545 57 95.
  • Refund amount: on monthly billing, the fees for the second and third months are refunded including VAT. On yearly prepaid billing, only one month’s charge (1/12 of the yearly fee) is deducted and the remaining amount is refunded including VAT. The first month’s fee is not refunded because of setup and hosting costs.
  • Refund process: the refund is made to the original PAYTR payment instrument within 14 days after the request is verified. Card refunds follow the timeline of PAYTR and the issuing bank.
  • End of subscription: when the guarantee is used, the subscription ends on the date of the request and later charges stop.
  • Limit: the guarantee can be used once per customer (individual or company).

9. Seller contact

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